> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-sarvam.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-sarvam/bJ5VykC1lqvG5rmK/images/moengage_29f0ac.png?fit=max&auto=format&n=bJ5VykC1lqvG5rmK&q=85&s=c7965f1c4e4ee9daa5cae215ca520953" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-sarvam/1WAr5H5ZtJBKg_VY/images/moengage_ea5a85.png?fit=max&auto=format&n=1WAr5H5ZtJBKg_VY&q=85&s=0be2aaca99d3be4c35b6894a4d7e764f" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-sarvam/y1YfUw6qlEXDVYnq/images/moengage_4530b9.png?fit=max&auto=format&n=y1YfUw6qlEXDVYnq&q=85&s=05a23c8222d4521dff0c12c1c6ab331d" width="1440" height="160" data-path="images/moengage_4530b9.png" />