> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-sarvam.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does Encryption or Decryption Fail in Email Campaigns?

> Fix encryption or decryption failure errors in MoEngage email campaigns by passing email data in the correct encrypted format for PII protection.

## Problem

When sending an Email campaign during testing, the message “Users removed due to Encryption/Decryption failure” is received. Even though encryption is enabled for one attribute, it is not utilized in the campaign.

<img src="https://mintcdn.com/moengage-sarvam/NsvqKfBo9v6VRNbP/images/moengage_21f333.png?fit=max&auto=format&n=NsvqKfBo9v6VRNbP&q=85&s=7ec04c8ec98c881d127f4eda45a14f69" width="1600" height="634" data-path="images/moengage_21f333.png" />

## Solution

* This error indicates an issue with how personally identifiable information (PII) is being handled in your campaign.
* This can occur even if you have enabled the *PII Encryption* feature (**Encrypt attribute** toggle) for your workspace.
* You should pass the email data in an encrypted format to ensure the expected behavior of the *PII Encryption* feature.
* Enabling the *PII Encryption* feature (**Encrypt attribute** toggle) will automatically encrypt future email data, preventing this issue.
  <img src="https://mintcdn.com/moengage-sarvam/mLtKyQI7UT9sGp2V/images/moengage_53a0b3.png?fit=max&auto=format&n=mLtKyQI7UT9sGp2V&q=85&s=12c203b59fb846560355dcd44c17736f" width="1600" height="811" data-path="images/moengage_53a0b3.png" />
  <Warning>
    PII data will be encrypted using server-to-server (S2S), SDK, and user import version 2. However, the user import version 1 is not supported for this purpose.
  </Warning>